Merchant Account Basics

Can I sign up for a personal account?

Yes! You don’t need a formal business structure. Just pick “Sole Proprietor” when signing up.

Which types of cards can I accept?

You can accept Visa, MasterCard, and Discover. American Express processing may be added during sign-up. Amex quotes rates separately. Their rates vary by industry, region, and volume.

How will I receive money?

The processor will deposit directly to the bank account you specify within 2–3 business days of a transaction.

Am I locked in to a contract?

No, you can cancel any time. There is no lock-in and no termination penalty.

How will I be billed?

Your bank account will be debited directly by our partners depending on which payment gateway service and merchant account processor you use to process electronic payment: Planetauthorize.Net, Authorize.Net are our primary payment gateway providers. Capital Bankcard and Merchant Focus are our primary merchant account processors.

Are there setup, minimum processing, annual, etc. fees?

U.S. Merchants: No. We don’t have application, sign-up, setup, or handling fees. We also don’t have monthly minimum processing, annual or leasing fees.

Canadian Merchant: Partly. We don’t have application, sign-up, setup, or handling fees. There is a monthly minimum fee.

Contact your sales associate for more information.

Is there better pricing for high volume?

Yes. If you’re processing over $250,000 annually, please call 1-800-918-4890 Ext 205 for special pricing.

What’s a chargeback?

A chargeback occurs when the cardholder disputes a charge that was made through your account. The chargeback fee is $25. It is imperative that you respond to all chargebacks in a timely manner.

Can I sign up if I live in Canada?

Because credit card processing differs by country, we offer a separate plan for merchants who lice in the U.S., Canada, the EU, and Australia.

Posted in Merchant Accounts